Oireachtas Joint and Select Committees
Thursday, 12 October 2017
Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach
Banking Sector in Ireland (Resumed): Customer Experience
9:30 am
Mr. Padraic Kissane:
It was late for sure. The redress process in 2015 was not even there, it had to be adopted. It was resisted. It was voluntary when PTSB accepted it. A lot has happened in a short time in that regard because they came from having nothing in place to redress it. I do not believe they thought it was going to be as big an issue as it became. Some of that blame lies with the Central Bank for sure. In challenging and throwing the mud of blame entirely at the Central Bank-----
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