Mr. Padraic Kissane:

It is not credible. Let us say there are 3,500 accounts. It would not be possible. The redress letter, for example, is a very complicated document because they have to get every cost right and they know there are people like me out there who are going to check it closely. It has to be right. They had a process to trick people but they did not have a process to put them back. I honestly believe they never thought they would get caught. To move from there to actually having to come out and hold their hands up - the easy part for these guys is to apologise. The harder part is getting down and dirty. I have heard every single bank come into this room and tell the committee about the levels of work going on and the number of people involved in doing it - but the banks caused it. Why is that a boast? Why is that even something they would say? What I find astonishing is that if any of the customers miss a payment, there is a letter generated within an hour.