Oireachtas Joint and Select Committees

Thursday, 12 October 2017

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach

Banking Sector in Ireland (Resumed): Customer Experience

9:30 am

Mr. Padraic Kissane:

The Senator asked a very simple question about some of these banks. I observe the human face quite closely in people. In one particular bank, which does not need to be named, next to him was the guy who knew exactly the script of the answer because he was nodding. He was almost mouthing the same words. Why is it created? There is a huge responsibility on these external auditors and external legal firms that are brought in. They are party to this as well, like it or lump it, and I am telling them today that they are party to it. These individuals are able to go home and put their heads on their pillows and not have to make the difficult choices for their children that people have had to make. That is unfair and morally unjust and that is what must be corrected. In respect of that particular case, I had just moved to Ms Grogan, who also has a remarkable story of what has gone on. How they can attempt to leave this lady without the tracker rate to which she is entitled is just off the charts when it comes to even stupidity.

Comments

No comments

Log in or join to post a public comment.