Oireachtas Joint and Select Committees

Thursday, 12 October 2017

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach

Banking Sector in Ireland (Resumed): Customer Experience

9:30 am

Mr. Thomas Ryan:

We had to size that up for sure. As a family we had to think long and hard but we were so convinced we were right. We knew we were right in the end and we had since got our contract and we knew we were entitled to it. We were certain. We did have to weigh it up and it was a risk. That is absolutely acknowledged, but we just felt we were so exhausted with the whole process and we just felt we had to go for it. We had little option.

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