Oireachtas Joint and Select Committees

Thursday, 12 October 2017

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach

Banking Sector in Ireland (Resumed): Customer Experience

9:30 am

Mr. Padraic Kissane:

Deputy Pearse Doherty asked who was further down the line. It is important to state AIB has commenced the pilot process with me. I meet the people engaged in the investigation directly. We have already carried out briefings on five cases as a sample set and they were very constructive. They are not easy. The appeal to the independent review panel within Permanent TSB is not easy, but it is correct and fair. It is a process. That is what Ms Melbourne is reflecting. The same guy is carrying them out. My fear is that it might happen to Niamh or Helen if they ever obtain redress. The reason I initially attempted to proceed directly with the bank was I did not have any faith in the process and I had statistics to support it. What is going on is unacceptable. I ask the committee to listen to the other three people. This should be a landmark moment because here are four people who have waived anonymity and it has had a devastating impact for Mr. Ryan, in particular. The committee can hear from me, but it will be told that I am a show pony and, as the bank stated, that I am only in it for the attention. I can script it, but I do not want to do so. I want a warts and all version. That is the reality and what should be heard.

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