Oireachtas Joint and Select Committees
Thursday, 12 October 2017
Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach
Banking Sector in Ireland (Resumed): Customer Experience
9:30 am
Pearse Doherty (Donegal, Sinn Fein) | Oireachtas source
Mr. Kissane has expressed mistrust, to put it mildly, in the internal appeals process, particularly in Permanent TSB in the past. Does he see any evidence that the banks have changed their position? Will he elaborate to the committee, because he deals with many different victims of the tracker mortgage scandal, about which banks are getting the processes right, putting people back on the proper rate, dealing with proper compensation and doing so speedily? Which banks are not doing so and need to buck up?
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