Rose Conway Walsh (Sinn Fein) | Oireachtas source

I appreciate that but the answers to some of these questions are wholly unsatisfactory. Customers are at the centre of this. I know a customer who has been waiting nine months. When we heard from the bank last year, I reassured him that he would know by Christmas where he stood and what was happening. He still does not know today what is happening. What can the bank say to that customer who has not been given any direction whatsoever? He cannot appeal because there is nothing to appeal.

Is there one bit of advice Mr. Mallon would give that person today?