Mr. Gerry Mallon:

There are two elements: the legal terms and conditions; and what customers were contractually entitled to is one area. I have not seen any evidence yet - and I would welcome it if there is any - that anybody in Ulster Bank sought to deny customers something to which they were legally entitled. The area of contention and failure for us comes down to the question of whether those customers were made clearly aware, beyond any doubt, that when they left the tracker rate to go on the fixed rate, they would not be eligible, under the terms of their contracts, to move back. There are regulatory standards and these are the minimum to which we would seek to hold ourselves. There is even a level of customer trust and transparency for which we would hold ourselves accountable. The issue is not about anybody trying to make a decision to move customers off or to deny them.