Pearse Doherty (Donegal, Sinn Fein) | Oireachtas source

Let us put this in context. The bank has 1 million accounts, including current accounts, savings accounts, loan accounts, mortgage accounts and other accounts and it is able to deal with them by and large efficiently enough. Now the Central Bank and the Ulster Bank have put their hands up that the bank has been overcharging its customers and has been doing so for quite a period of time. We are not talking about 1 million, 0.5 million or hundreds of thousands of customs but 2,000 customers who in the period of the previous 12 months the bank had identified it was overcharging and it did not put them back on the correct rate. I can only put it to Mr. Mallon that the bank has been dragging its heels on this. It only put the last customer onto the appropriate rate, which is the first thing the Central Bank does, right before the deadline the Central Bank laid down of 31 March when the bank had to produce its plan. That was when the last person was put onto the tracker rate.

The bank was dragging its heels in respect of this issue. If it was not for the 31 March deadline, I question whether some customers would still not be on a tracker rate post that date.