Mr. Gerry Mallon:

I assure the committee that we are absolutely not dragging our feet. No one who is working on this is being allowed to drag his or her feet. Late hours are being worked and a great deal of effort is being put in. I can imagine that the frustration and anguish among customers is dreadful. I reiterate the apologies I have made in relation to this. I ask the committee to believe that if I could make it go faster, I would. We are trying everything we can.