Mr. David Hodnett:

This is in response to Deputy Munster's point on the information given by Ryanair. I do not want people to think that passengers were operating in a complete information vacuum from the get-go. When Ryanair sent out an email to passengers about the first wave of cancellations, what it put out in the email, as it was obliged to do, was that passengers were entitled to rerouting, refunds and that there was also the possibility that other EU rights may apply in their situation. The way Ryanair did that was partly in the text, partly in a link to the Ryanair website and partly to a link to a sheet that came with the email that set out in a very detailed manner the text of this regulation in certain areas for the information of passengers. Passengers had a great deal of information on their rights initially but what the Commission was doing with Ryanair early was simply to say that there was a better way to present that information and that Ryanair needed to present the information to passengers in a better way. Passengers got what we would describe as a better presentation of their rights as a result of our interaction with Ryanair. It is not fair to say that from early days of this situation that Ryanair was not notifying its passengers at all. That simply did not occur. Ryanair did notify passengers.