Mr. David Hodnett:

If I may, I will make one point on the question about learning. This is principally directed towards Ryanair and how it announced the situation. It acknowledged that it did not announce it in the best way. Ordinarily, when cancellations happen they are not planned. That was a big difference here. The cancellations were planned and widespread. The flights were chosen and known in advance.

Looking at the scale of the first wave, from 20 September to the end of October, 118 of those flights were to depart from Dublin. That is the focus of the Commission for Aviation Regulation. That list could simply have been published, which would have greatly assisted passengers in Ireland as they could have just gone down through the list. In fact, that is what Ryanair did in respect of the second wave. The scale of the second wave was 231 flights out of thousands. This is about managing people's distress, really, more than anything else, to make sure that people can simply check a list and see they are not affected. Ryanair can learn from this. It speaks to the scale of it in Ireland, 118 flights in the first wave and 231 in the second.

There was a question as to how this is having an impact on passengers contacting the commission, which is the enforcement body. Directly related to this in the last two weeks we have had 504 queries from the public, of which 170 were resolved over the phone, and which have now translated into just over 30 actual complaints. That gives an idea of the scale. A lesson from this is that if an airline is going to announce a system of cancellations affecting different countries, for the benefit of passengers it could simply list the flights by country and by airport. That would greatly assist passengers to take a view on how they are going to handle the situation.