Ms Cathy Mannion:

Yes. Although I do not accept it, I can understand how it happened, because Ryanair was concentrating on solving the problem and took its eye off the ball when it came to passengers' rights. A similar situation will probably not happen with any other airline operating out of Dublin. However, we need to engage with them and put in place a structure whereby, if an airline knows something is going to happen, there are designated steps to be taken, working together with the commission. We do not need a legislative basis for that because it is to the advantage of airlines. If I were Ryanair, I would not want to have gone through the past two weeks in terms of giving and not giving information or giving wrong information. It would have greatly helped Ryanair if it had been clear on day one with its passengers and told them what their rights were and what they should do.

We are satisfied with the level of engagement Ryanair has had with the commission over the past two weeks.

A direction was not required. At the first conversation on Monday, 18 September, the people at Ryanair held their hands up and said they had messed this up and needed to get it sorted. Every single request for information I made was fulfilled. They gave us the of the Irish flights and told us who got compensation and who did not. Some of the information on routing took a little bit of time but they did provide it. They have made some commitments to giving us information on a weekly basis, which we will monitor and publish some information on. Ms Barton knows more about the commitments they made to us on what they were doing in the interim period.