Ms Mary Dunnion:

We may do it by inspection. We may do it by having the provider investigate it for us and coming back to us. We would determine whether the investigation was robust in the way it was conducted. Generally, we will follow up and make sure that, if it is true, we will work within the powers of our regulatory remit. The Deputy is quite correct that sometimes an allegation may not be true, and we will find that as well.