Ms Mary Dunnion:

It really depends. If there is an immediate risk, it has to be rectified straight away because that is an immediate risk to a resident. If a residential centre now has a physical environment problem – many do – HIQA accepts a time-bound plan to change that, as long as the pieces that centre around the well-being of the vulnerable person are taken care of. It is a matter of person-centred care. Often people will say HIQA is looking at the four walls. HIQA is not looking at the four walls; it is looking at what is happening within those four walls.