Mr. Wim Verbraeken:

As I said in my statement, we would start by wholeheartedly apologising to such customers. I fully accept the Deputy's point that we cannot restore customers who have lost their home as a result of the tracker issue to the same position they once held. We are devising a scheme to hopefully provide such customers with compensation that is commensurate with the circumstances of their case, would allow them to move on with their lives and is reflective of the harm they suffered.