Michael McGrath (Cork South Central, Fianna Fail) | Oireachtas source

I welcome Mr. Verbraeken and his colleagues. I hope that I have pronounced his name correctly. It is KBC's first appearance before an Oireachtas committee and I thank it for its co-operation.

I will begin with the tracker mortgage examination. Mr. Verbraeken's statement did not give any details and I think that was quite a conscious decision on his part. Of all the banks, I have received more representations from customers of Mr. Verbraeken's bank and its handling of the tracker mortgage examination than I have about any other bank. There is huge frustration among KBC's customer cohort on the lack of information, delays and failure to return people to the correct rate. As I am sure Mr. Verbraeken is aware, a public meeting is being held on the matter in Dublin this evening. I want to give him the opportunity to put some meat on the bones here. Can he give us an indication of exactly where the bank is at with this examination? Will phase two be completed by the end of September in line with the Central Bank deadline?

He indicated that all customers who the bank has identified as being affected have been put on the correct rate. When did the bank start putting these people on the correct rate and will he give us the numbers involved?