Mr. Ger Mitchell:

The original investigation was subject to an enforcement action by the Central Bank, as the Deputy rightly points out. That enforcement investigation was focused on a very narrow strand comprising customers who broke early from a fixed rate product and did not see it through to maturity and as a result lost their right to a tracker. During that investigation we identified a number of other issues. Instead of closing the book, the board took a decision in August 2015 to set up an independent product review group to work through the entire book so as to reassure parties that all customers were looked after. Instead of closing the book, we opened the book across the entire bank in August 2015 such that by the time the Central Bank review was announced in December 2015, we already had a team with work under way in that regard.