Oireachtas Joint and Select Committees

Thursday, 28 September 2017

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach

Banking Sector in Ireland (Resumed): Permanent TSB and KBC Bank

9:45 am

Photo of John McGuinnessJohn McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

I have not finished asking the question so I cannot know whether the bank has answered it or not. I am drawing the letter to his attention. The customer is one of many unhappy customers in this category. Do they get pushed to go to the limits to get redress from the bank? Mr. Masding said they could go to the ombudsman or the courts but these are hard-pressed customers who maybe do not have the means to take on the might of the bank.

Again I am asking, is the bank's door open so this set of customers can have their concerns listened to? Is the bank more interested in profitability?

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