John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

Mr. Masding will get it and probably has it already. He keeps referring to one case but it is not just about this one case. I am giving him an example of some of the correspondence I have received. I understand the task of the bank in examining each and every case, which may all be different, but I want to ensure that people who go to the bank with a grievance about their tracker get a fair hearing and are listened to.