Mr. Ger Mitchell:

We are looking to do the right thing by customers, to put them back and to correct this as soon as at all possible. There is not just one piece of correspondence per seon which hangs the question of whether a customer has an entitlement to a tracker.

There are at least ten different pieces of information, such as the offer letter, the ESIS document, the application the customer would have signed, other documents relating to the journey they travelled in coming through the application process originally and a variety of other letters assuring them of their rates at the time of drawdown, etc. One simple piece of correspondence would not inhibit the customer in any way from getting his or her rights.