Mr. Ger Mitchell:

In 2015. Those who did not take up the offer got a second switch pack in 2016. Each switch pack contained a free valuation from any one of 500 valuers across the country. All of their details were pre-formatted on to the document so they just had to get the valuation, which was free, sign the application form and return it in a stamped addressed envelope and it was processed inside 48 hours.