John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

The volume of the correspondence members, I as Chairman and the clerk to the committee receive generally peaks following a meeting such as this. I was trying to find a way of dealing with the queries that arise. It is with great disappointment that I have to report that there has not been a single response from Bank of Ireland. On 19 June 2017, I sent a batch of those letters to the bank; I got no reply. In July, I sent a reminder; I got no reply. On 23 August, I wrote again; I got no reply, not even an acknowledgment. These letters were sent in hard copy and via e-mail to Mr. Boucher. I do not want an answer regarding the specifics in each case but at least, I would have thought it good manners on the part of the bank to acknowledge my letters. The cases involved people not necessarily from my constituency - they were from all over the country - but if someone goes to the bother of expressing their frustration and anger or even outlining their difficulties with the bank and draw attention to them in writing, somebody should write back to them. When the bank did not write back, based on the fact that I had written to the bank and sent the various reminders, I consider it quite bad manners not to have done that.