Mr. Liam McLoughlin:

What we have seen here is an enormous move by the vast majority of people towards digital banking. We introduced mobile banking five years ago. We now have more than 8 million transactions per month on mobile. It is more convenient and secure for the customer, in particular elderly customers. Our other challenge is there are up to 6 million transactions by telephone per month.

People have found a lodgment ATM very convenient. They can now lodge their salary cheque or whatever on their way home in the evening rather than leave work to make a lodgment during the traditional opening hours of 10 a.m. and 4 p.m. The bank is very strong in its commitment to local communities. We have not closed any rural branches. We have received feedback that some businesses have experienced an inconvenience in terms of lodging coin and we are still trying to find solutions for some customers. The contactless investment is very significant.

During the summer I visited one of the communities when we had made these changes, which have been completed at this stage. It was a rural community with 5,000 people living in its hinterland. In April in that community, there were 131 transactions across the counter over the course of the month, not per day.