Oireachtas Joint and Select Committees
Thursday, 21 September 2017
Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach
Banking Sector in Ireland: Bank of Ireland
9:30 am
Mr. Liam McLoughlin:
We are participating in the tracker review. It is a very comprehensive examination overseen by the regulator. There are 602 customers who were entitled to a tracker mortgage who were not on a tracker mortgage. The examination is comprehensive. It is not complete; it is an ongoing review. There are still some matters to be addressed. There were margin errors for between 3,500 and 3,900 customers. That is the customers were on tracker mortgages but there was an error of up to 15 basis points on that tracker.
We have contacted all the customers and have put them back on the right rate. The situation is regrettable. Over the next few months we will be engaging them in respect of remedy and compensation.
No comments