John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

To conclude, I would like to raise a couple of issues. We will not get into them but I would like to mention them to Mr. McLoughlin. A lot of the cases being heard at registrar's court level involve Bank of Ireland. I attend some of the registrars' courts. When a customer of the bank engages with the registrar in an attempt to get information, correspondence or whatever else through the legal system, it is made extremely difficult. What is the process by which Bank of Ireland decides it will take an individual to court? Mr. Mason said these decisions are made on a case-by-base basis. If further efforts were made on the side of the bank, do the witnesses think that there would be fewer people being brought to the courts?