Oireachtas Joint and Select Committees

Thursday, 29 June 2017

Select Committee on Finance, Public Expenditure and Reform, and Taoiseach

Financial Services and Pensions Ombudsman Bill 2017: Committee Stage

10:00 am

Photo of Michael D'ArcyMichael D'Arcy (Wexford, Fine Gael) | Oireachtas source

On a point of clarification, 60% of cases are concluded at mediation stage. That figure includes a number of cases that are concluded informally before mediation. We are concerned that if "shall" is left in place, the informal process might not continue and that all cases would go into mediation. Potentially, that might cause the overall percentage of cases concluded through mediation to fall. While we are not sure, that is our thought process.

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