Rose Conway Walsh (Sinn Fein) | Oireachtas source

I thank the Minister of State. I want to ask specifically about declined cases and the system. It seems that there is still a lot of delay in this regard. For example, one of my colleagues was contacted by a taxi driver who had sought insurance. The taxi driver had entered into the declined cases system but several months later was still waiting for a reply. How do consumers know what are their rights under that agreement? When can they expect a reply or a right to appeal? What is in place to improve the transparency around that system?