Mr. David O'Callaghan:

I just want to thank the committee and say that I will bring all of the points made to the attention of the board. It pains me if even one survivor is being given the run-around and there is a delay. We have 12 very dedicated executive officers who are dealing with these cases. They are conscientious and all of them have a background in dealing with underprivileged and vulnerable people. They know what they are doing. We hear of the cases where we fall down but they get "thank you" letters and cards every day of the week. I was there today and one adviser got a huge box of chocolates from a survivor who is living in the United States. I would like to get the message across that there are good stories as well as bad stories. It is not just words when we say that the survivors are at the heart of what we do. We have no other raison d'êtreexcept to look after the survivors. We are not trying to save money or prolong this process. I am doing this purely pro bono, and I am happy to do it because it is well worth doing. That is all I can say. I will report everything the members said to the board.