Ms Mary Higgins:

We are limited in what we can do by the legislation; it is health, education and housing. People will make applications to us and we will have a conversation about what they want and why. For some things we need professional recommendations. If somebody is looking for some kind of adaptation to the home because of a disability or something, obviously we will need to seek evidence of the disability through something like an occupational therapy or consultant's report. We need to get quotes and those kinds of things. People must have evidence in some way for those large-cost items. We need to ensure that service providers are registered, professional and tax-compliant. I believe I have also set them out in the document here. They are the basic ones we look for.

There was something about ignoring the merits of individual cases. I do not quite know where that comes from. We look at the individual.