Catherine Martin (Dublin Rathdown, Green Party) | Oireachtas source

I apologise for having to leave after I ask my questions but I will look at the answers later. It states in the submission that the processes for which Caranua has time standards are met at an average of 90% of the time. Can Ms Higgins give us an idea of which processes these are and how Caranua comes up with these time standards? It also states that the number of complaints received was small compared to the volume of interactions relating to applications. In an article in The Irish Timesin March, Ms Higgins was quoted as saying that "some applicants will never be happy" and "You can't control people's experience of what we do for them". She went on to say, "It's never going to be enough to satisfy them and make them feel cared for, loved, honoured or whatever else". Does she accept that the language she used is highly regrettable? These are survivors in their twilight years.