Seán Sherlock (Cork East, Labour) | Oireachtas source

From our perspective as the tribune of the people, we want to ensure - as does Mr. Carroll, I am sure - that the individual consumer, citizen or client will have the protections that are vital and that there will be a strong legal basis underpinning them. It seems, therefore, that there is still a little bit of work to be done in underpinning the robustness of the legislation to protect the consumer, which is fair enough. This meeting has been useful for me personally in understanding the dynamics.

I want to ask one last question about complaints that might be made a consumer, client or citizen. What protections are built in? Mr. Lowry might wish to answer that question.