Catherine Murphy (Kildare North, Social Democrats) | Oireachtas source

The report goes on to say that there were significant levels of dissatisfaction among residents about the quality of accommodation and/or services provided. I read somewhere that there was an intention to set up an independent complaints mechanism. In terms of complaining, people in a dependent or vulnerable position will hold back because they perceive that it may well make their situation worse. I would have thought that the setting up of an independent complaints procedure would have been a priority. Has the Department done that at this stage? If not, what is the situation in that regard?