Ms Oonagh Fleming:

Each of the CCCs is an independent organisation and, therefore, has its own individual internal complaints system. CCI is merely a collective organisation of 30 independent entities - 29 of them are companies and one is a local authority structure. It is an internal complaints system at a local CCC level. Obviously, complaints would also be made to the Department. They would be made in other ways. They would be fed back down to us.