John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

This couple wrote to the Central Bank on 20 March 2017.

The witness might check the correspondence because I believe the couple have been treated badly by the bank and they are desperately looking to the Central Bank for assistance. Having read the documentation, they have what I would consider to be a fair case. In another letter, the correspondent writes that Ulster Bank, which gave us a commitment in December to write to all of its customers and deal with the issues, did not do so. To say it to a customer is one thing, but it is another for the bank's representatives to say in here, to a committee of the Parliament, that it would write to and explain the matter to customers, and then not to do it. That means the bank ignored its customers. The customer is king and, having been in business, I know one cannot ignore customers but take on board their criticism and suggestions. In this case the bank did not even bother. The bank told us it would write to its customers but the person who wrote the letter I received has asked who protects the customer. This person does not know where to turn.