Mr. Tony O'Brien:

Exactly. Where we still need a process to determine some of those things, I am not going to ritually apologise for things when I do not know the ins and outs of what actually happened. I know what the whistleblowers are saying happened, and I am not questioning their sincerity at all in saying this, but there is no point in me ritually apologising if I am not certain of what happened.

They certainly have grounds for concern, grievance and when I get the report, if it is clear to me that the service provider was either not properly supported in giving the care I know it provided to Grace, or was in any way discriminated against with regard to funding as a result of being a whistleblower, or even before being a whistleblower, raising concerns about the activities of various persons, I will have no hesitation in apologising, and it will be a sincere and real apology, but not a ritual one.