Ms Angela Black:

I am not sure that the committee's remit is as similar to ours as that but if it were as similar, we feel that sometimes we must be the bridge between the problem that the person has and the solution. If there is not a public face to bridge the gap between their lack of knowledge when they come in the door and how confident they feel when they leave, then we are remiss. We cannot just do this from the ivory tower of our headquarters. The committee might not feel that it is that similar to us but perhaps when that is said, members might feel they need a more public facing presence. I am agnostic but committee members are welcome to tag along to any of our seminars or meetings if they want to make a presentation to let people know. There cannot be too much information and knowledge sharing given the complexity of daily life for citizens. They are not engaging in society in the way they used to; they are engaged at all levels, from financial services to their properties and so on. It has become much more complicated and they are in over the heads not only in respect of mortgages but in respect of many other things.