Ms Angela Black:

It is growing, yes. Website traffic is growing and the nature of the online queries are changing. Previously we had information, advice and advocacy and the latter was particularly important for people with disabilities. With each layer, the query takes longer to assess and answer. Outcomes are more difficult to measure as queries get more complex. It is very easy to say what the footfall used to be when it was only about people going in to use MABS. While the footfall may only have increased by 10% or 15%, we are dealing with mortgage arrears issues and serious matters that fundamentally affect people's daily lives.

The Deputy asked about making legislation decipherable-----