Ms Angela Black:

We expected extra footfall in the region of 4,800 in the first year of the provision of a dedicated mortgage arrears advice service. The demand for MABS in general is up to 40,000 between face-to-face and telephone interactions. Approximately 150,000 people phone the citizens information telephone service every year. We had 19.3 million hits on our website in 2016, 17 million hits in 2015 and 16 million in 2014 so-----