John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

There are cases where the argument has been settled and borrowers were offered some sort of solution. However, that solution fell short and the borrower subsequently made a complaint to the Financial Services Ombudsman. Can the ombudsman take on that complaint, even though it is historical, if satisfaction was not gained by the client? Can the Financial Services Ombudsman reopen such a case and argue for a better resolution?