Mr. Ger Deering:

Our investigations are required to be done in private under the legislation. This makes it difficult for me to discuss. If I answered the second half of that question, it might help the committee.

There have been problems across almost all banks. I come back to the comment I made earlier, namely, that the approach certainly has improved. I have looked back and carried out the analysis of the approach and the response to tracker mortgages. The approach seemed to be a question of the least the bank could get away with to keep the ombudsman off its back. To me, that is not in any way within the spirit or to the letter of the role of the ombudsman. Far more could have been done by banks at an earlier stage in terms of dealing with the ombudsman's office. The findings from the bureau should have alerted the banks to the fact that there was a problem that they needed to rectify.