Maurice Quinlivan (Limerick City, Sinn Fein) | Oireachtas source

A number of people affected by the tracker mortgage issue have raised with many Deputies their concern that where a bank offers as an excuse the loss of documentation, the ombudsman's office has accepted that excuse. Does the office have the power to search the banks in such cases and is Mr. Deering aware of any pattern around missing documentation?

In another case, when a complainant accessed her own data, it revealed gaps in what the bank had provided and also that the ombudsman's office had done no calculations on what might be due. Is that common practice? What would be the response of the office if a bank offers as an excuse the loss of a crucial document? Would that hinder the power of the office to find against it?