Oireachtas Joint and Select Committees
Thursday, 2 March 2017
Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach
Financial Services Ombudsman's Bureau - Strategic Plan 2017 and Tracker Mortgage Issues: Discussion
10:00 am
Gerry Horkan (Fianna Fail) | Oireachtas source
The bureau has a key performance indicator, KPI, to inform financial service providers of their role and responsibilities within the financial services industry. What does it mean by "inform"? One hopes these people know what they are doing. In terms of consumer protection, what is the bureau trying to do in that KPI?
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