Oireachtas Joint and Select Committees
Thursday, 2 March 2017
Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach
Financial Services Ombudsman's Bureau - Strategic Plan 2017 and Tracker Mortgage Issues: Discussion
10:00 am
Mr. Ger Deering:
Correct. We see that sometimes. We see genuine efforts to resolve complaints before they come to us. We have started with the people we are dealing with and we want that to push right back up to board level because, ultimately, it is about a culture of customer service that needs to exist.
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