Oireachtas Joint and Select Committees
Thursday, 2 March 2017
Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach
Financial Services Ombudsman's Bureau - Strategic Plan 2017 and Tracker Mortgage Issues: Discussion
10:00 am
Gerry Horkan (Fianna Fail) | Oireachtas source
Is it fair to say that the level of phone mediation was not expected to be so high? Does that result in efficiencies within the process? One can deal with many more complaints per hour on the phone that one can if arranging meetings and scheduling them every half an hour or hour or so.
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