Oireachtas Joint and Select Committees

Thursday, 2 March 2017

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach

Financial Services Ombudsman's Bureau - Strategic Plan 2017 and Tracker Mortgage Issues: Discussion

10:00 am

Mr. Ger Deering:

Absolutely. That process goes back as far as that time the Deputy mentioned when the court cases were going on. If one looks at the duration of time, that is, from 2011 to 2015, there were about 100 people who had complaints in our office at that time with PTSB. We wrote to those on an ongoing basis, initially because the High Court case was pending and then the Supreme Court case was pending. We had no option but to put them on hold but after that, they were put on hold voluntarily in agreement with the people themselves. Similar processes applied over the last year. A small number of people have asked to go ahead with their complaint due to the frustration, which we understand. We are communicating with them at the moment. If we have to go ahead, we will but we do not think that it is in people's best interest to do that just now. In the next two weeks, all those 400 people will be receiving an update and further communication from us.

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