John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

I have received letters on many occasions and I am sure I am not alone in this regard. In the case to which I refer, the person writing the letter is crying out for help and is pointing to the fact that a particular bank made her life hell and it continues to be hell. She has not made it public because she is embarrassed and does not want her family to know about it. Obviously, one is dealing with someone who is in difficulty with the bank, has not got the necessary tools to deal with it and believes she is dealing with some sort of superpower, as the banks are described in this letter, and is not getting to where she should. I never let go those type of representations because I believe that behind them there is a story and an issue that needs to be sorted out to improve the person's life. In the case I have in mind, the woman is 73 years of age.