Oireachtas Joint and Select Committees
Thursday, 2 March 2017
Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach
Financial Services Ombudsman's Bureau - Strategic Plan 2017 and Tracker Mortgage Issues: Discussion
Mr. Ger Deering:
Absolutely. One of the most important parts of our evidence is actually listening to those telephone calls. We listen to the recorded calls and we can glean a lot of information about and understanding of the position the complainant was in and how they were treated.
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