John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

We have to find some means within the House and this committee to bring the truth to the fore and the examination into the public domain and to ensure it is done efficiently.

One of the points raised by a lady who corresponded with the committee was that, as she started to deal with the matter and was pushed into a process, her case formed part of a bulk number of cases that were being handled. The bank assessed what she should have been paying as opposed to what she had been paying, but she could not get the result of that until the bank was ready to give it to her.