Gerry Horkan (Fianna Fail) | Oireachtas source

In terms of the behaviour of the banks and the way they are putting pressure on customers by ringing them, some of those may be scripted conversations, but they are Mr. Broderick's members. Does Mr. Broderick have any kind of whistle-blowing charter or mechanism to allow his members to express concern about some of the tasks they are being asked to do? As the Chairman said, we have been made aware of customers who are getting phone calls three, four, five or six times a day. They are effectively being hounded. Presumably, some of those people are probably Mr. Broderick's members doing what they are hired to do and what their superiors ask them to do. They are possibly quite young people, maybe in their first job. Is there any way that Mr. Broderick's members can articulate concerns to him in an environment where he can raise them and say that they do not think this behaviour is appropriate or suitable in terms of dealing with people who are in distress. Mr. Broderick said some people are refusing to engage at all and obviously there has to be some method of contacting them. However, are there any procedures like that?